Privacy Policy

1. Who We Are

r444 operates the online gaming platform at r444.today, offering casino games and sports betting to players in Bangladesh. When you create an account, deposit funds, or simply browse our website, we process certain personal data. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe.

If you have questions about anything in this document, write to us at [email protected] or start a live chat on the site.

2. Data We Collect

We only collect data that is necessary to run your account, process payments, and comply with responsible-gaming obligations.

Account registration data

• Full name, date of birth, and gender
• Email address and mobile phone number
• Preferred currency (BDT) and country (Bangladesh)
• Username and encrypted password

Identity verification (KYC) data

• National ID Card (NID), Passport, or Driving Licence number and scan
• Selfie photograph for liveness checks
• Proof of address (utility bill or bank statement, if requested)

Payment data

• bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals
• Transaction amounts, timestamps, and reference numbers

Technical and usage data

• IP address, device type, operating system, and browser
• Pages visited, games played, session duration, and bet history
• App version and crash reports (if you use the r444 Android app)

3. How We Use Your Data

• Account management: Creating and maintaining your r444 account, including login and security checks.
• Payment processing: Sending and receiving funds through bKash, Nagad, Rocket, Upay, and Bank Transfer, within our ৳200 minimum deposit and ৳500 minimum withdrawal limits.
• KYC and fraud prevention: Verifying your identity before your first withdrawal (review completed within 2 hours), detecting suspicious transactions, and preventing underage gambling.
• Responsible gaming: Monitoring play patterns so we can flag potential problem gambling and enforce self-exclusion or deposit limits you set.
• Customer support: Responding to queries via 24/7 live chat or email at [email protected].
• Bonus and VIP programme: Calculating cashback, referral rewards (৳500 per qualifying referral), and VIP tier progression.
• Legal compliance: Retaining records as required by applicable law.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: Most processing is necessary to provide the gaming service you signed up for.
• Legal obligation: KYC checks, anti-money-laundering records, and responsible-gaming logs.
• Legitimate interests: Fraud prevention, platform security, and service improvement — provided these interests do not override your rights.
• Consent: Marketing communications (you can opt out at any time in account settings or by emailing us).

5. Data Sharing and Third Parties

r444 does not sell your personal data. We share it only where necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction data they need to complete your payment.
• Game providers: KA Gaming, FA Chai, Pragmatic Play, Red Tiger, Sexy Gaming, and PG Soft receive anonymised session tokens to run game rounds — they do not receive your name or payment details.
• Identity verification services: A third-party KYC provider processes your ID scan securely; data is not retained after the review period.
• Legal authorities: We disclose data when required by a valid legal order.

All third parties we work with are bound by data-processing agreements that prohibit them from using your data for their own purposes.

6. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies: Session management and login state — these cannot be disabled without breaking the site.
• Analytics cookies: Aggregated page-view data to understand which features are used. No personally identifiable data is sent to analytics providers.
• Preference cookies: Storing your language or game lobby filter choices.

You can manage cookies through your browser settings. Disabling analytics cookies does not affect your ability to play or withdraw.

7. Data Retention

We keep your account data for as long as your account is active. If you close your account, we retain transaction and KYC records for five years to meet legal and anti-money-laundering requirements. After that period, records are securely deleted or anonymised.

Technical logs (IP addresses, session data) are deleted after 90 days unless they are linked to an active investigation.

8. Your Rights

You have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate information (name changes require supporting documents).
• Delete your account and associated data, subject to the retention obligations in Section 7.
• Restrict processing while a complaint is under review.
• Withdraw consent for marketing at any time, without affecting other services.
• Data portability — receive your transaction history in a machine-readable format.

To exercise any of these rights, email [email protected] with the subject line "Privacy Request". We respond within 30 days.

9. Security Measures

r444 applies industry-standard safeguards to protect your data:

• TLS encryption on all data in transit between your browser or app and our servers.
• Passwords stored as salted hashes — our staff cannot read your password.
• Access to personal data restricted to staff who need it to perform their role.
• Regular security audits and penetration tests.

No online system is completely immune to risk. If you suspect unauthorised access to your account, contact us immediately via live chat or at [email protected].

10. Under-18 Players

r444 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover an account belongs to a minor, we will suspend it immediately, refund any remaining balance where required by law, and delete the associated personal data. If you believe a minor has registered, please notify us without delay.

11. Changes to This Policy

We may update this Privacy Policy from time to time — for example, when we add a new payment method or when regulations change. The "Last updated" date at the top of this page always reflects the current version. If we make a material change that affects how we use your data, we will notify you by email or through a notice in your account before the change takes effect.

Continuing to use r444 after a notified change means you accept the updated policy.

12. Contact Us

For any privacy-related question, request, or complaint, reach out to the r444 data team: